FAQs and Policies | Oak Tree Charcuterie and Blooms

Frequently Asked Questions

How far in advance do I need to order a charcuterie board?

We recommend placing orders for our charcuterie collections at least 72 hours to a week in advance depending on the board. This allows us sufficient time to source fresh ingredients and prepare your order with the highest quality standards.

For custom boards or grazing tables, we recommend providing a minimum of two weeks’ notice to allow time for planning, sourcing specialty items, and preparing custom elements.

Where do I pick up my order?

We offer pickup from our Commercial Kitchen in San Francisco, CA. The exact pickup address and instructions will be provided after your order has been confirmed.

Does Oak Tree Charcuterie and Blooms deliver?

Yes, we offer delivery within select areas.

Our standard delivery area covers locations between San Leandro, CA and Vallejo, CA.

Standard delivery fee: $25 within this service area.

If your location falls outside this range, please contact us prior to placing your order. Delivery to other areas within Northern California may be available for a fee ranging from $25 – $100, depending on distance and logistics.

How far in advance do I need to reserve a grazing table?

We recommend reserving grazing tables 2–3 weeks in advance to ensure adequate planning.

This allows time to:

Source specialty ingredients
Order custom decor or signage
Prepare florals or other design elements

Large events or peak seasons may require additional notice.

What does the client need to provide for their catered event?

Clients are not required to provide many materials; however, the following may be needed:

A clean and stable table or counter space suitable for the grazing display
Adequate event space for setup and service
Optional custom signage if desired for the event (subject to design compatibility)

For food safety reasons, it is the client’s responsibility to notify Oak Tree Charcuterie and Blooms of any food allergies or dietary restrictions:

Charcuterie boards: at least 4 days before the order date
Grazing tables: at least 1 week prior to the event

Failure to disclose allergies within this timeframe may limit our ability to accommodate modifications.

What time does Oak Tree Charcuterie and Blooms arrive for to set up for catered gazing table events?

Setup time depends on the size and complexity of the grazing table.

Typical setup windows include:

Grazing tables: approximately 2 hours before guest arrival, plus a 15-minute buffer
Large charcuterie boards: 30 minutes to 1 hour before guest arrival

Exact timing will be confirmed during event planning.

How far in advance do I need to order custom gift baskets?

For one custom gift basket, we request at least one week’s notice.

For multiple gift baskets or corporate orders, we recommend two weeks’ notice to ensure proper sourcing and preparation.

Do you have vegan/vegetarian boards?

Yes. We offer both vegan and vegetarian charcuterie options.

Any board may be customized to accommodate plant-based preferences. We are happy to work with you to curate selections that match your tastes and dietary needs.

What if someone has food allergies?

Please notify us as soon as possible if anyone consuming the product has food allergies or dietary restrictions.

Clients are responsible for informing us within the following timeframes:

Charcuterie boards: at least 3 days prior
Grazing tables: at least 1 week prior

While we will make reasonable efforts to accommodate allergy concerns, Oak Tree Charcuterie and Blooms cannot guarantee a completely allergen-free environment, as ingredients may be prepared in facilities that handle common allergens.

What is the lifespan of a charcuterie board?

Our boards are prepared with fresh, perishable ingredients.

For best quality and food safety:

Keep the board refrigerated until ready to serve
Consume as soon as possible after pickup or delivery
We recommend consuming the board within 48 hours of preparation

Are the flowers and herbs edible?

Some decorative elements are edible, while others are not.

Flowers: We use food-safe, non-toxic flowers, such as roses, for decorative purposes. However, we do not recommend consuming the flowers.

Herbs: Fresh herbs used on our boards are edible and may include:

Thyme
Rosemary
Mint
Oregano

If you have allergies to herbs or florals, please notify us within the appropriate timeframe.

Where is your delivery radius and do you ship boards?

At this time, we do not ship charcuterie boards, as the quality and safety of fresh ingredients cannot be guaranteed during transit.

However, select gift baskets may be available for shipping upon request. Please contact us to discuss options.

Policies

Delivery Hours

Delivery is available daily between:

8:00 AM – 8:00 PM

Delivery outside of these hours may be available for special events upon request.

Refunds & Order Cancellations

Charcuterie Boards: Orders canceled within 48 hours of the scheduled completion or delivery date are non-refundable, as ingredients and supplies will have already been purchased.

If cancellation occurs before ingredients are purchased, a full refund may be issued at the discretion of Oak Tree Charcuterie and Blooms.

Due to the extensive planning and sourcing required for grazing tables, the following policies apply:

A non-refundable deposit is required to reserve your event date.
Cancellations made more than 14 days before the event may be eligible for a partial refund of payments beyond the deposit.
Cancellations made within 14 days of the event date are non-refundable.

In certain circumstances, Oak Tree Charcuterie and Blooms may allow rescheduling, subject to availability.

Grazing Table Deposit Requirement

To secure your event date, a 50% non-refundable deposit is required at the time of booking. The remaining balance must be paid no later than 7 days prior to the event date. If full payment is not received within the required timeframe, Oak Tree Charcuterie and Blooms reserves the right to cancel the booking and retain the deposit.

Social Media and Marketing

Oak Tree Charcuterie and Blooms will take photos and reserves the right to photograph and document our work, including charcuterie boards, grazing tables, and event displays. No individual's face shall be included in any photographs, videos, or other visual media unless that individual has provided prior written consent.

These images may be used for:

Social media
Marketing materials
Website portfolios
Promotional content

We respect our clients’ privacy. If you prefer that your event only, which does not inlcuding our work, not be photographed or shared publicly, please notify us in writing prior to the event date.